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TolunaTeamEN

  25 days ago

Installing cameras in delivery drivers' vehicles: a breach of privacy?

According to some news sources, the AI-powered cameras inside delivery vehicles used by Amazon drivers, punish them for various actions. Amazon drivers looking at side mirrors, adjusting their radio, or being cut off in traffic by other people, have been penalised by the technology, Motherboard reports.

The penalties recorded by the devices harm workers' performance scores and reduce their chances of earning bonuses, getting extra pay, or other prizes - plus, they can also affect the income of the delivery service partner itself.

Drivers affected by the artificial intelligence cameras affirm how they unfairly punish them and one Los Angeles-based driver told Motherboard that "Every time I need to make a right-hand turn, it inevitably happens. A car cuts me off to move into my lane, and the camera, in this really dystopian dark, robotic voice, shouts at me."

Despite some of the habits being considered safe or others beyond each driver's control, any infractions, including erroneous ones are really difficult to appeal. In addition, one owner of a delivery service partner explained how he feels that "Amazon uses these cameras allegedly to make sure they have a safer driving workforce, but they're actually using them not to pay delivery companies."

What do you think about this news?

Is installing cameras like this demonstrating a lack of trust towards delivery drivers?

Would you class this as a breach of privacy?

Let us know your thoughts in the comments below!

Influence your world,
Toluna Team
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Post

tapper00990

  23 days ago
Best opportunity Reply
0 comments

Brucie

  23 days ago
How is this different to the invasion caused by the invention and implementation of tachometers? At the time they were considered very intrusive…
I’m sure, in time these AI cameras will become the norm, once they had sorted out all the teething problems.
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davidwatkin

  24 days ago
If the camera is in the workplace then it's not a breach of privacy TT, the only exception of course would be the workplace toilets.
Can't understand why the drivers have been penalised for using side mirrors, If Amazon object to this then they should remove the mirrors from the vans to negate the practice, though I assume they were put on there for a purpose!
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gljcleeve

  24 days ago
The offences seem stupid to me, how can you penalised anyone for being the victim of another driver's bad manners and poor roadcraft? Reply
0 comments

Getawaydriver

  24 days ago
They've had cameras in wagon cabs for years here but it's the AI aspect of these that is causing the issue. Poor programming or quality of product will mean a bias one way or the other and it seems completely unfair if the devices are wrongly interpretting driver behaviours.
I think the low £7.99 a month Amazon Prime membership is a contributor too. We don't plan our AZ shop and can sometimes have 6-8 deliveries in a month. I feel guilty now I'm saying this and I will reflect on of buying habits.
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0 comments

steppenwolf_a_558

  25 days ago
One thing intrigues me about this... they get penalised for using their mirrors? Surely that's what the mirrors are for? Reply
0 comments

Hawksmoor

  25 days ago
Catastrophically counter-productive in the current driver shortage situation!
The way drivers are treated by all sorts of companies from Deliveroo thru Amazon to supermarkets is really pretty dismal...
No bathroom breaks; no chance to eat, barely enough time to make each delivery, grumpy customers, penny-pinching employers/contractors...
As if this all isn't bad enough, now we find they're being continually spied upon...! and shouted at by onboard computers!
As customers, we should respond by ALWAYS tapping the delivery feedback icons they have for "on time", "respected property", "followed instructions", etc. This might counteract the barrage of bad feedback given by the driver cams!
And there should also be a way for customers to boycott any firm that employs these dreadful, dehumanising, demoralising tactics!
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0 comments

Ed777

  25 days ago
I think it's awful. Reply
0 comments

TheOldDragonsPaul

  25 days ago
Seriously OTT and undermining the drivers confidence ! Reply
0 comments

trevjohn

  25 days ago
There'd be black sticky tape over the lens if I were driving... Reply
0 comments
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